At Ezmonei, accessible from https://ezmonei.com/, we are committed to excellence and the full satisfaction of our customers. Ezmonei is proud to offer shipping services for our products. Be assured we are doing everything in our power to get your order to you as soon as possible. Please consider any holidays that might impact delivery times.

Shipping Processing and Time

All orders for our physical products are processed and prepared for delivery within 7 – 10 working business days from the date of purchase.

• Non-Shipping Days: Orders are not shipped or delivered on weekends or public holidays.

• Delays: If we are experiencing a high volume of orders, shipments may be delayed by a few additional days. We ask that you please allow additional time in transit for delivery.

• Significant Delays: If there will be a significant delay in the shipment of your order, we will contact you immediately via email or phone.

Wrong Address Disclaimer

It is the sole responsibility of the customer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.

Undeliverable Orders

Orders that are returned to us as undeliverable because of incorrect shipping information provided by the customer are subject to a restocking fee (to be determined by Ezmonei) to cover the cost of lost shipping and processing.

Lost/Stolen Packages

Ezmonei is not responsible for lost or stolen packages once they have been marked as delivered by the courier. If your tracking information states that your package was delivered to your address and you have not received it, you must report the issue to the local authorities and the shipping carrier.

Return Request Policy

Ezmonei allows you to return its physical item(s) within a period of 3 days from the date of delivery. Kindly be advised that, to be eligible for a return, the item(s) must be returned unopened and unused, and in the same condition that you received them. Please refer to our separate Refund Policy for full details on the return and refund process.

Out of Stock Item Process

In the event that an item in your order is found to be out of stock, Ezmonei will offer the following option:

• Wait for Dispatch: We will wait for all items to be back in stock before dispatching your complete order in a single shipment.

Import Duty and Taxes

When ordering from Ezmonei, you agree to the following regarding import duties and taxes:

• Customer Responsibility: You will be required to settle the requisite fees, including import duties, customs duties, and taxes, when the items are arriving in the destination country. These charges are not included in the original purchase or shipping price and are the responsibility of the recipient.

Acceptance and Contact

Acceptance: By accessing our site and placing an order, you have willingly accepted the terms of this Shipping & Delivery Policy.

Contact Information: In the event you have any questions or comments regarding this policy, please reach us via Contact us page.