FAQ

Ordering

Once you place your order, Our Next Step to Collect your details like Business Details, Social Media & Google Review links, and Our Team will Connect within 24 – 48 hours on whatsapp. 

Once you place the order, you will get the email, whatsapp and sms notification with your confirmed order number.

We’re here to help! If you’d like to speak to someone from our team, you can reach out to us contact us page.

Design Customization

Once your order is placed then our design team will contact you within 24 -48 hours for your design customization and send you the Mockup for your approval.

Shipping

We deliver your order right to your doorstep through reliable courier partners. We currently ship across PAN India, so no matter where you are, you can expect safe and timely delivery of your products.

Each product is made to order, ensuring a tailored experience. Please allow 5 to 7 days for delivery.

Returns and Refunds

Due to the personalized nature of our products, we are unable to accept returns once the product is delivered. We encourage customers to review their order details carefully before submitting.

Yes, you can cancel your order within 24 hours of placing it for a full refund. After this period, cancellations are not accepted. To cancel, You need to login to your account , then go to orders and request for cancellation. Our team will review your cancellation request and approve it. Refunds are processed within 3-5 business days to the original payment method.

If your item arrives damaged, defective, or different from what you ordered, you can request a free replacement within 48 hours of delivery. Please email us at support@ezmonei.com with your order details and photo proof. Ensure the item is in its original condition with the manufacturer’s packaging.

Refunds are processed within 3-5 business days to the original payment method.

COULDN’T FIND YOUR ANSWER?

We’re here to help. If you couldn’t find the information you were looking for, please reach out to us directly. Our team is eager to assist you.

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